v789 Frequently
Asked Questions

v789 requires a government-issued photo ID for KYC verification — a National ID card (NID), passport, or birth certificate are all accepted. You will also need to submit a clear photograph or scan of the document showing all four corners. KYC is mandatory before your first withdrawal and is typically reviewed within 24 hours on business days.

The minimum age to register and play on v789 is 21 years old. This applies to all players in Bangladesh without exception. v789 uses identity verification checks to confirm player age during the KYC process. Any account found to belong to a person under 21 will be closed immediately and funds will be frozen pending review.

To reset your v789 password, go to the Login page and click "Forgot Password". Enter the mobile number or email address linked to your account and you will receive a reset code by SMS or email. Enter the code, set a new password of at least eight characters including one number, and log back in. If you do not receive the reset code within five minutes, check your spam folder or contact support at [email protected].

No — v789 strictly allows one account per person, per household, and per device. Duplicate accounts violate v789's Terms and Conditions and may result in both accounts being suspended and any winnings being voided. If you have accidentally created a second account, contact support immediately at [email protected] to have the duplicate closed without penalty.

You can request account closure at any time by emailing [email protected] with your registered mobile number and a written request to close the account. Any remaining balance will be withdrawn to your verified payment method before closure. If you are closing your account due to problem gambling concerns, v789 recommends using the self-exclusion tool instead, which provides additional safeguards against re-registration.

bKash deposits on v789 are credited instantly in most cases. Once you initiate the transfer from your bKash wallet to the v789 merchant number and enter the transaction ID in your account portal, funds typically appear within 30 seconds to two minutes. If your deposit has not appeared after ten minutes, contact v789 support with your bKash transaction ID and our team will resolve it promptly.

The minimum deposit on v789 is ৳200 BDT across all supported payment methods including bKash, Nagad, Rocket, and Upay. Bank transfer deposits via Dutch-Bangla Bank, BRAC Bank, or other partner banks carry a slightly higher minimum of ৳500 BDT due to processing requirements. There is no maximum deposit cap for standard accounts, though large deposits may trigger an additional KYC document request.

To withdraw via Nagad, log in to your v789 account, navigate to the Cashier section, select Withdraw, and choose Nagad as your withdrawal method. Enter the Nagad wallet number you want funds sent to and the amount you wish to withdraw. Withdrawals to Nagad are typically processed within one to four hours during business hours. Your account must be KYC-verified before any withdrawal can be processed.

The minimum withdrawal amount on v789 is ৳500 BDT for all mobile wallet methods including bKash, Nagad, Rocket, and Upay. Bank transfer withdrawals have a minimum of ৳1,000 BDT. There is no fee charged by v789 on standard withdrawals, though your mobile wallet provider may apply their own transfer charges. Withdrawal requests are reviewed during Bangladesh Standard Time (BST, UTC+6) business hours.

v789 does not charge any platform-side fees on deposits or withdrawals. However, your payment provider — such as bKash, Nagad, or Rocket — may apply their standard transaction charges as per their own fee schedule. v789 recommends checking your mobile wallet's current fee structure before initiating transfers. Bank transfer withdrawals are also free of v789 charges but may incur standard inter-bank processing fees.

Most v789 withdrawals to bKash, Nagad, Rocket, and Upay are processed within one to four hours during BST business hours (9am–11pm). Withdrawals submitted outside business hours are queued and processed the following morning. First-time withdrawals may take slightly longer as the KYC verification step is completed. Bank transfer withdrawals typically take one to two business days to arrive.

Yes — v789 offers a full range of betting markets for Bangladesh Premier League (BPL) matches, including match winner, top batsman, total runs, over/under, and live in-play betting. The cricket section on v789 is updated with BPL fixtures as soon as the official schedule is published. v789 also covers IPL, T20 World Cup, ODI series, and Bangladesh Tigers international matches.

v789 offers a wide selection of casino games including live dealer roulette, baccarat, blackjack, and teen patti from providers such as Evolution Gaming and Ezugi, as well as hundreds of video slots from Pragmatic Play, NetEnt, and Microgaming. The platform also features crash games, virtual sports, and table games. All games are accessible on mobile and desktop without requiring a separate app download.

v789 uses games from internationally recognised providers whose Random Number Generators (RNGs) are independently tested and certified for fairness. Slot games carry published Return to Player (RTP) percentages ranging from 94% to 98% depending on the title. Live casino games use real physical equipment (cards, roulette wheels) streamed in real time, making manipulation impossible. v789 does not modify or interfere with any game outcomes.

Yes — v789 is fully optimised for mobile browsers on both Android and iOS devices. The entire platform including sports betting, live casino, and slots loads cleanly in Chrome, Safari, and Firefox on mobile without requiring a separate app. Simply visit v789.im on your phone's browser and log in as normal. The mobile layout adapts automatically to your screen size.

RTP (Return to Player) on v789 slot games varies by title. Most Pragmatic Play and NetEnt slots available on v789 carry an RTP between 95% and 97.5%. High-volatility titles may have RTPs closer to 94%, while lower-volatility games often exceed 96%. You can check the RTP of any specific slot by opening the game information panel within the game itself before wagering real money.

v789 offers a welcome bonus for new players on their first deposit — the current offer and bonus amount are displayed on the v789 Casino page. To claim it, register a new account, make a qualifying first deposit of at least the specified minimum amount, and the bonus will be credited automatically to your account. Welcome bonuses are subject to wagering requirements that must be met before withdrawal.

Wagering requirements on v789 specify how many times the bonus amount must be bet before it can be withdrawn as real money. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place ৳20,000 in qualifying bets before the bonus converts to withdrawable funds. Slots typically contribute 100% toward wagering requirements, while live casino games may contribute a lower percentage. Full terms are available on the Terms and Conditions page.

Yes — v789 periodically offers free spins promotions on selected slot titles as part of welcome packages, reload bonuses, and seasonal promotions (such as Eid specials and Pohela Boishakh offers). Free spins winnings are credited as bonus funds and are subject to standard wagering requirements. Check the Promotions section of your v789 account regularly for current free spins offers available to Bangladesh players.

v789 rewards regular players through a tiered loyalty program. As you accumulate points from real-money wagering on sports, casino, and slots, you progress through loyalty tiers that unlock higher bonus percentages, faster withdrawal processing, dedicated account management, and exclusive BDT cashback offers. VIP players at the top tiers receive personalised promotions tied to BPL season, IPL, and T20 World Cup events.

v789 uses 256-bit SSL encryption on all connections, meaning your personal data and financial transactions are fully protected during transmission. Player funds are held in segregated accounts separate from operational funds. Account access is protected by password authentication and optional two-factor authentication (2FA). v789 does not share or sell player data to third parties — see the Privacy Policy for full details.

v789 operates as an online platform accessible to players in Bangladesh. We recommend that all players review the gambling laws applicable in their specific region and play in accordance with local regulations. v789 does not make claims about licensing by any specific Bangladeshi regulatory authority. What v789 can confirm is that all transactions are SSL-secured, all games are from certified providers, and player funds are protected at all times.

To self-exclude from v789, log in to your account, go to Settings, and select the Responsible Gaming tab. Choose Self-Exclusion and select your preferred exclusion period — a minimum of six months or permanent closure. Self-exclusion takes effect immediately: your account is suspended, all marketing emails are stopped, and re-registration is blocked for the duration. If you need urgent assistance, email [email protected] and our team will apply the exclusion manually within one business day.

If gambling is affecting your finances, relationships, or mental wellbeing, v789 encourages you to act immediately. Use the deposit limit or time-out tool in your account settings as a first step, or request full self-exclusion. For independent support, Gamblers Anonymous and GamCare both offer free, confidential counselling. v789's responsible gaming team can also be reached at [email protected] — we will never judge you for seeking help. 21+ players only.