v789 Privacy
Policy

This Privacy Policy applies to all personal data collected and processed by v789 in connection with your use of the v789 online casino and sports betting platform, accessible at https://v789.im. It covers all services offered through the platform including casino games, sports betting, live dealer tables, slots, promotional offers, and all account-related services.

By registering an account with v789 or otherwise using our platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must discontinue use of the v789 platform.

This Policy is written specifically for v789 players based in Bangladesh. All references to data processing practices in this document reflect the standards v789 applies to protect the personal data of its Bangladesh-based player base. Our platform is operated entirely in English and all data communications with players are conducted in English.

v789 collects personal data in two primary ways: data you provide directly to us, and data we collect automatically through your use of the platform. The categories of data we collect are described in the table below.

v789 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data (other than where required for identity verification), or health data beyond what is voluntarily disclosed in the context of responsible gaming self-assessments.

v789 uses the personal data we collect for the following purposes:

• Account management: To create, maintain, and administer your v789 player account, including processing your registration, verifying your identity, and managing your account preferences and settings.
• Payment processing: To process deposits and withdrawals via your chosen payment method (bKash, Nagad, Rocket, Upay, Visa, or Mastercard), verify payment sources, and maintain accurate financial records.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, unauthorised account access, and other prohibited conduct as defined in our Terms & Conditions.
• Responsible gaming: To monitor betting patterns and account activity for indicators of problem gambling, apply responsible gaming tools where appropriate, and fulfil our duty of care obligations to players.
• Customer support: To respond to your enquiries, resolve disputes, process complaints, and provide you with assistance via live chat and email support channels.
• Platform improvement: To analyse how players use the v789 platform so we can improve game selection, user interface design, performance, and overall service quality.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates where you have opted in to receive such communications. You may opt out at any time.
• Legal compliance: To comply with applicable legal obligations, respond to lawful requests from authorities, and enforce our Terms & Conditions.

v789 processes your personal data on one or more of the following legal bases, depending on the nature of the processing activity:

• Contractual necessity: Processing required to fulfil our contractual obligations to you as a registered v789 player, including account administration and payment processing.
• Legitimate interests: Processing carried out in pursuit of v789's legitimate business interests, including fraud prevention, platform security, and service improvement, where these interests are not overridden by your fundamental rights.
• Legal obligation: Processing required by applicable law, including anti-money laundering (AML) obligations and identity verification requirements.
• Consent: Processing for marketing communications and optional analytics, where you have provided explicit, freely given, and revocable consent. You may withdraw marketing consent at any time by contacting [email protected].

v789 does not sell or rent your personal data to any third party. We may share your data only in the following limited circumstances:

• Payment processors: Your financial data is shared with bKash, Nagad, Rocket, Upay, Visa, and Mastercard solely to process your deposit and withdrawal transactions. Each payment partner operates under their own privacy policy and security standards.
• Game providers: Certain technical identifiers (such as a pseudonymous player ID) may be shared with game studio partners including Evolution Gaming, Pragmatic Play, Spribe, NetEnt, Microgaming, and Ezugi for the purpose of game session management. These providers do not receive your full name, contact details, or financial data.
• Identity verification services: Where required for KYC (Know Your Customer) compliance, your identity documents may be shared with a trusted third-party identity verification provider operating under a data processing agreement with v789.
• Legal and regulatory authorities: v789 may disclose your personal data to law enforcement agencies, regulatory bodies, or other public authorities where required to do so by applicable law, court order, or in connection with an investigation into suspected illegal activity.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of v789's business, your data may be transferred to the acquiring entity, subject to equivalent privacy protections being maintained.

All third parties with whom v789 shares personal data are required to maintain appropriate technical and organisational measures to protect that data and to use it only for the specific purpose for which it was shared.

v789 uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files placed on your device when you visit the v789 website. The types of cookies we use are as follows:

• Essential cookies: Required for the platform to function correctly. These include session cookies that keep you logged in during your visit and security cookies that protect against cross-site request forgery. Essential cookies cannot be disabled.
• Performance cookies: Used to collect anonymised data about how players navigate the platform, which pages are visited most frequently, and where errors occur. This data helps us improve platform performance and user experience.
• Functional cookies: Used to remember your preferences such as language settings, display options, and previously entered information to make your experience more convenient.
• Marketing cookies: Used only where you have provided consent, to track which promotions and communications are most relevant to you. You may opt out of marketing cookies at any time.

You can manage cookie preferences through your browser settings. Please note that disabling essential cookies may prevent certain features of the v789 platform from functioning correctly. v789 does not use cookies to collect sensitive personal data such as payment card details or account passwords.

v789 retains your personal data for as long as your account remains active and for a defined period following account closure. The retention periods applicable to each category of data are as follows:

• Account and identity data: Retained for the duration of your active account and for five years following account closure, to meet our legal and compliance obligations.
• Transaction and financial data: Retained for seven years following each transaction, in accordance with standard financial record-keeping requirements.
• Communications data: Support communications and live chat transcripts are retained for three years following the date of the interaction.
• Technical and behavioural data: Aggregated and anonymised after 24 months. Raw session and behavioural logs are deleted within 90 days unless required for an ongoing fraud or dispute investigation.
• Marketing data: Retained until you withdraw your consent or opt out of marketing communications, at which point it is deleted within 30 days.

Upon expiry of the applicable retention period, v789 will securely delete or irreversibly anonymise your personal data so that it can no longer be associated with your identity.

v789 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• SSL/TLS encryption for all data in transit between your device and the v789 platform.
• Bcrypt hashing for all stored account passwords — plaintext passwords are never stored.
• Role-based access controls ensuring that only authorised v789 personnel with a legitimate business need can access personal data.
• Regular internal security reviews and vulnerability assessments of platform infrastructure.
• Secure, access-controlled data storage environments for all personal and financial records.
• Two-factor authentication (2FA) options available to players for additional account security.

Despite these measures, no online platform can guarantee absolute security against all possible threats. In the event of a data breach that is likely to result in a risk to your rights or freedoms, v789 will notify affected players without undue delay and will take immediate steps to contain the breach and mitigate its impact.

As a v789 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected] with the subject line "Data Rights Request". v789 will respond to all valid requests within 30 days.

• Right of access: You have the right to request a copy of the personal data v789 holds about you, along with information about how it is being used.
• Right to rectification: You have the right to request that v789 correct any inaccurate or incomplete personal data we hold about you.
• Right to erasure: You have the right to request that v789 delete your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations.
• Right to restrict processing: You have the right to request that v789 restrict the processing of your personal data in certain circumstances, such as while a dispute about its accuracy is being resolved.
• Right to data portability: You have the right to receive a copy of the personal data you have provided to v789 in a structured, machine-readable format.
• Right to withdraw consent: Where processing is based on consent (such as marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes at any time, with immediate effect.

The v789 platform integrates with third-party service providers to deliver its full range of features. These providers include payment gateways (bKash, Nagad, Rocket, Upay, Visa, Mastercard), game content studios (Evolution Gaming, Pragmatic Play, Spribe, NetEnt, Microgaming, Ezugi), and platform analytics and security services.

Each third-party provider operates under their own privacy policy and data protection practices. v789 selects third-party partners who maintain data security standards consistent with our own. We require all data processors who act on our behalf to process personal data only in accordance with our written instructions and in compliance with applicable data protection standards.

v789 is not responsible for the privacy practices of third-party providers operating their own independent services. Where a provider's privacy policy is relevant to your use of their service within the v789 platform, we recommend reviewing it directly on their official website.

The v789 platform is strictly intended for adults aged 21 years and above. v789 does not knowingly collect personal data from individuals under the age of 21. If you are under 21, you are not permitted to register an account or use any v789 service.

If v789 discovers or is notified that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered a v789 account, please contact us immediately at [email protected] so that we can investigate and act accordingly.

v789 reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will notify active players via a platform notification or by email to the address registered on the account. The effective date at the top of this Policy will be updated accordingly. Continued use of the v789 platform following notification of changes constitutes your acceptance of the updated Policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data v789 holds about you, please contact our Data Support team using the details below. We are committed to addressing all privacy-related enquiries promptly and transparently.

Email: [email protected]
Subject line: Privacy Policy Enquiry
Response time: Within 2 business days (Bangladesh Standard Time, UTC+6)